Returns & Exchanges

FREE RETURNS & EXCHANGES WITHIN 30 DAYS:

We have unwavering confidence in the quality of our products. If, for any reason, you are not satisfied with your purchase, rest assured that we offer free returns & exchanges, ensuring you can shop with peace of mind. Provided that your boots remain unworn, and your return or exchange request is made within 30 days of delivery, you will receive complimentary returns and exchanges. "ALL" boots should be tried on a clean carpeted area to ensure there are no "scuff marks", thank you.

LAST CALL: Please note that all products marked Last Call are excluded from the above exchange policy. Last Call products are sold at significantly reduced prices, have limited stock, and are being discontinued. Last Call products are exchange only. Any return requests for these products will incur a $25 restocking fee, which will be deducted from your refund.

BOOT FIT GUIDE:

If you think that you've ordered the wrong size, we recommend reviewing our boot fit guide before initiating an exchange.

Finding the right fit for your boots is essential for comfort and functionality. Here's a guide to ensure your boots fit just right:

• Ease of Entry: Put the boot on and listen for a subtle "pop" as your foot slides into place.
• General Fit: Boots should not be too loose or too tight on your foot. The ideal fit is snug (but not tight) around the entire foot.
• Heel Lift Check: Confirm there is some heel lift, indicating a proper fit. However, it shouldn't be excessive.
• Toe Room: There should be enough room to comfortably move your toes. Avoid a fit that squeezes your toes, which can cause discomfort over time.
• Width: Pay attention to the width of the boot; it should match your foot width. Avoid excessive tightness, especially in the ball and instep areas.
• Walking Comfort: Walk around to confirm overall comfort and fit. Pay attention to any pinching, rubbing or discomfort during movement. Be sure to do this on a soft surface to prevent scuffing the bottoms. This ensures they stay in pristine condition in case you need to make an exchange.

Remember, the best-fitted boots should feel snug, providing support without being overly tight. Consider these factors to ensure your boots offer comfort and functionality for extended wear.